Privacy Policy
Your privacy is important to us. This policy outlines how we collect, use, and protect your information.
Introduction
Shivam Speciality Gases Pvt Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website shivamspecialitygases.com or use our services.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.
Information We Collect
We collect several types of information from and about users of our Website, including:
| Information Type | What We Collect | Purpose |
|---|---|---|
| Personal Information | Name, email address, phone number, company name, job title, billing address, shipping address | Service provision, communication, billing |
| Technical Information | IP address, browser type, operating system, device information, pages visited, time spent on pages | Analytics, security, improvements |
| Business Information | Company size, industry type, purchase history, service requirements | Service customization, business insights |
| Communication Data | Emails, chat transcripts, support tickets, feedback | Customer support, service improvement |
How We Use Your Information
We use the information we collect in the following ways:
-
To provide and maintain our services
Process your orders, deliver specialty gases and equipment, and provide maintenance services.
-
To communicate with you
Send order confirmations, delivery updates, service notifications, and respond to inquiries.
-
To improve our services
Analyze usage patterns to enhance user experience and develop new products and services.
-
To ensure safety and compliance
Maintain safety records, comply with regulatory requirements for specialty gas handling and distribution.
-
For marketing purposes
Send promotional materials about new products, special offers, or other information with your consent.
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
-
Service Providers
With trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
-
Legal Requirements
When required by law or to respond to legal process, to protect our rights, or to protect the safety of our users or the public.
-
Business Transfers
In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
-
Delivery Partners
With our logistics partners to facilitate delivery of specialty gases and equipment to your location.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:
Encryption
SSL encryption for data transmission and secure storage of sensitive information.
Access Controls
Strict access controls and authentication protocols for employee access to data.
Firewall Protection
Advanced firewall systems to prevent unauthorized access to our servers.
Regular Audits
Regular security audits and vulnerability assessments of our systems.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
Right to Access
Request access to your personal information we hold.
Right to Rectification
Request correction of inaccurate or incomplete information.
Right to Deletion
Request deletion of your personal information in certain circumstances.
Right to Object
Object to processing of your personal information.
Right to Data Portability
Request transfer of your data to another organization.
Right to Restrict Processing
Request restriction of processing your personal information.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.
Types of Cookies We Use:
| Cookie Type | Purpose | Examples |
|---|---|---|
| Essential Cookies | Required for basic website functionality | Session management, security |
| Analytics Cookies | Help us understand how visitors interact with our website | Google Analytics |
| Functionality Cookies | Remember your preferences and settings | Language preferences, region settings |
| Marketing Cookies | Track visitors across websites to display relevant advertisements | Facebook Pixel, Google Ads |
Cookie Preferences: You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.
Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.
Third-Party Links
Our Website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.
The retention period may vary depending on the type of data and legal requirements:
- Customer records: 7 years for accounting and tax purposes
- Transaction data: 5 years for business analysis
- Safety records: 10 years as per regulatory requirements for specialty gases
- Marketing data: Until consent is withdrawn
Children's Privacy
Our Website is not intended for individuals under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.
If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
Phone
Address
Shivam Speciality Gases Pvt Ltd
Plot No. 45, Phase 2, Industrial Estate,
Balanagar, Hyderabad - 500042
Response Time: We aim to respond to all privacy-related inquiries within 5 business days.
Policy Acceptance
By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.